Products

Are the auto parts Partify sells high quality?
Yes. Our parts are considered "OEM replacements," meaning they should look and fit exactly the same as the original parts and are just as effective in their intended purposes.

Do you sell OEM or CAPA-certified parts?
Partify carries aftermarket, CAPA-certified, and OEM parts depending on availability. Check the product title and listing for the classification of a specific part, or contact us for assistance.

What is the difference between CAPA and Non-CAPA?
CAPA-certified parts have passed the Certified Automotive Parts Association's independent testing standards. Non-CAPA parts have not undergone CAPA's certification process, but may still be manufactured or tested under other quality standards.

Does Partify sell unpainted parts or painted parts?
We sell both. You can order your part unpainted or have it painted to match your vehicle's colour before it ships.

Do the auto parts come with assembly pieces such as bolts and screws?
Assembly hardware is not typically included. We recommend checking the product listing for details, or contacting us at 1-888-719-8297 or info@partify.ca if you have questions about a specific part.

Do the parts have clear coat applied to them?
Yes. All painted parts include clear coat as part of the paint process.

How can I ensure I order the correct part?
Use the fitment details on each product listing to confirm compatibility with your vehicle's year, make, model, and trim. If you are unsure, contact us at 1-888-719-8297 or info@partify.ca before ordering.

How can I find out where my vehicle was built?
You can find your vehicle's country of origin using your VIN (Vehicle Identification Number). The first character of your VIN indicates the country of manufacture. This information may be relevant when selecting the correct part for your vehicle.

I just received my part. Why is there white powder on it?
Partify applies baby powder to painted parts before shipping to help protect the paint from the protective wrap and foam. It can be wiped away with a clean microfiber cloth.

Will my bumper be shipped folded?
No. We do not fold bumpers for shipping. Folding a bumper can crack the part, damage the paint, and permanently deform it. Your bumper will be shipped unfolded to ensure it arrives in proper condition.

Will you paint a part that I did not purchase from Partify?
No, we only paint parts that we sell.

Does Partify provide installation?
We do not currently offer installation. The parts we ship are generally relatively easy to install. Installation times will vary from a few minutes to an hour and a half depending on the part and vehicle.

Shipping

How long after ordering will I receive my part?
Parts typically take 1–2 weeks to go through production and will ship after production is complete. After shipment, delivery may take anywhere from 1–6 business days depending on where you are located within Canada.

Are your delivery dates guaranteed?
Delivery timeframes are estimates and are not guaranteed. Carrier delays, weather, and other factors outside our control can affect delivery timing. If you have concerns about your shipment, please contact us at 1-888-719-8297 or info@partify.ca.

Will you notify me when my order ships?
Yes. You will receive a shipping notification with tracking information once your order has shipped.

Do you ship outside of Canada?
Yes, we also ship to the United States.

Can I pick my part up from Partify instead of having it shipped?
Yes. Local pickup is available at our facility:

Partify
65 Bessemer Road
London, Ontario N6E 2G1
Canada

Pickup hours:
Monday–Thursday: 9:00 a.m. to 6:00 p.m.
Friday: 9:00 a.m. to 5:00 p.m.

After placing your order online or over the phone, please contact us to let us know you would like to pick up your part(s) and we will set them aside for you.

Paint Codes

My paint code is not on your website. Does that mean it is unavailable?
Not necessarily. If you cannot find your paint code, contact us at 1-888-719-8297 or info@partify.ca and we will do our best to help. For help locating your paint code, visit our How to Find Your Paint Code page.

Can you paint my part two-tone?
No, we can only paint a part one paint code.

Guarantees & Warranties

What are Partify's guarantees or warranties?
Partify guarantees a 97%–99% paint colour match. Partify also offers a lifetime paint warranty against peeling, cracking, or fading.

Can I wash my car after receiving my part?
Painted parts should not be washed for 90 days after delivery. Washing before 90 days may damage the paint. We are happy to help guide you on proper care, but we are not responsible for any damage caused by early washing.

The lifetime paint warranty covers peeling, cracking, and fading. Warranty coverage is limited to a one-time replacement or paint refund per item, per purchase. Once a replacement is received in good condition or a refund is issued, the warranty is considered fulfilled.

The warranty is void if:

• The part has been modified in any way
• The part has been wrapped, ceramic coated, or bedlined
• 3M glue or film has been applied
• Any other alterations are made to the paint

The warranty does not cover:

• Rock chips
• Rust
• Physical damage

Returns

What is your return policy?
If you experience any issues with your order, please submit a request through our Order Issues Portal. Our team will review your request and work with you to resolve it as smoothly as possible.

Painted parts are final sale. We do not accept returns for change of mind. Exceptions apply only if the part qualifies under our warranty or arrives damaged.

For unpainted parts, if you need to send a part back:

• The customer is responsible for return shipping costs.
• Partify does not provide return shipping labels for unpainted parts.
• Once we receive the part back in unused, original condition, we will refund the cost of the part.

Please make sure the part is carefully packaged to avoid damage during return transit.

If you selected the wrong paint code or your vehicle has been repainted, we cannot guarantee a paint match and this is not covered under our paint-match guarantee. Please verify your paint code carefully before ordering. For help, visit our How to Find Your Paint Code page.

Please note: entering your VIN is a simplified way of submitting your year, make, and model. We do not use the VIN to verify fitment. Please use the product fitment details to ensure you are ordering the correct part.

If your order arrives damaged or there is a delivery issue, please contact us as soon as possible so we can assist you in resolving it quickly.

While we do our best to help, Partify does not cover miscellaneous expenses such as labour for removal or installation, materials, lost wages or time, towing, and lift, dock, or storage fees. Partify is not liable for incidental or consequential damages, including indirect or special damages resulting from product defects.

What is your cancellation policy?
If you need to cancel your order, please contact us as soon as possible at 1-888-719-8297 or info@partify.ca. Cancellation requests made after the order has shipped will be denied.

Other Questions

I can't find my part — does that mean you don't have it?
Maybe. If you can't find your part, call us at 1-888-719-8297 or email info@partify.ca and we'll do our best to get you the part you need.

What are your pickup hours?
Our pickup facility at 65 Bessemer Road, London, Ontario is open during the following hours:

• Monday–Thursday: 9:00 a.m. to 6:00 p.m.
• Friday: 9:00 a.m. to 5:00 p.m.