If your shipment is lost, damaged, or has paint match issues, report it to us immediately using the form below. Our team at Partify will evaluate your request and issue a partial or full refund or resend the ordered item(s) if your request is valid. For damage and/or paint issues, we will require photos for our investigation.
Our team will respond to your request outlining why or why not your request will be granted. If granted, you will receive a confirmation email. You can expect a refund within 5-10 business days, or replacement part(s) sent out within 5 business days after your request is granted.
Because our products are custom made for your vehicle, we will not accept “change of mind” returns. We will only accept a refund request if there is evidence our team was negligent in fulfilling your order.
Your refund request must be sent within 14 days of receiving your order.