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Return Policy

If your shipment is lost, damaged, or has paint match issues, report it to us immediately using the form below. Our team at Partify will evaluate your request and issue a partial or full refund or resend the ordered item(s) if your request is valid. For damage and/or paint issues, we will require photos for our investigation.

Our team will respond to your request outlining why or why not your request will be granted. If granted, you will receive a confirmation email. You can expect a refund within 5-10 business days, or replacement part(s) sent out within 5 business days after your request is granted.

Because our products are custom made for your vehicle, we will not accept “change of mind” returns. We will only accept a refund request if there is evidence our team was negligent in fulfilling your order.

Your refund request must be sent within 14 days of receiving your order.

What if my part doesn't fit?

If you order the correct part and it does not fit, it is likely due to one of a few reasons but not limited to; damage to the surrounding parts or damage to the mounting clips caused by previous part removal. A correct part not fitting is extremely rare and occurs less than 0.01%. If you believe that is the case please send us 3-5 pictures showing the fitment issues and we can try and assist in reaching a resolution and/or with proper fitment.

What if the paint doesn't match?

There is no such thing as a "perfect" paint match. The paint the factory used to paint your vehicle is long gone, but that doesn't mean we can't get exceptionally close. If there is an issue with the color match we ask our customers to send us photos and we'll either issue a partial refund or send another part depending on the circumstances. This occurs less than 1% of the time. We do not cover or reimburse miscellaneous expenses, including, but not limited to: labor costs for removal and installation of a defective part, materials, lost time or wages, or storage fees. We are not liable for any incidental or consequential damages, including without limitation, indirect or special damages as a result of product defects.

What if I order the wrong part?

We are not responsible if you order the wrong part. However, we would still want you to fill in the form letting us know and we will try our best to help you out.

What if I received the wrong part?

If you order the correct part, and we sent the wrong one, we will give you a full refund. This is exceptionally rare and occurs less than 0.001% of the time. We do not cover or reimburse miscellaneous expenses, including, but not limited to: labor costs for removal and installation of a defective part, materials, lost time or wages, or storage fees. We are not liable for any incidental or consequential damages, including without limitation, indirect or special damages as a result of product defects.